In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed. You can also use your credit note as part payment, together with any other approved payment option. Skip to content. To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. Active points will remain in your Loyalty Scheme account until: (i) they are converted into Frasers Plus Rewards or (ii) your membership of the Scheme ends for any reason. Where there is a conflict between these terms and the Sellers terms and conditions, these terms will apply. Visit our FAQs GIVE US A CALL +1 (877) 874-2013Mon-Fri 9AM-5PM Or reach us via email at info@dixxon.com DROP US A LINE We're here to help you durin If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. such as a change of address or change in your marketing preferences); to analyse, and improve, the use of our Website, App and retail offering, including how you move around our Website, App or retail stores; to administer any competition run by the Group. These cookies allow our partner CrazyEgg to collect anonymous usage data which we use to make our website easier to use. DELIVERY: Select your preferred delivery method. The actual delivery charge will be calculated during the checkout process. Frasers Plus Rewards can be redeemed in the manner described for that reward in your Frasers Plus app or on the Frasers Plus website. Ive not received my parcel, yet the status says its been delivered, My order has been cancelled, but it appears that I have still been charged. If you chose to exercise this right, then in certain circumstances any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you. Here are the steps to apply your promotional code or discount code to your order. When you send back an item for an exchange it depends on stock availability at the time. We are operating our business as usual, with additional health and safety steps implemented, and following government guidelines. CHECKOUT:Once you have added all of the products you wish to order, click on the My Bag icon in the top right hand corner. You can still shop with us online and our home delivery services are running as usual. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery". F.A.Q Customer Services Getting started How to Register Password Problems Buying Online Pre-Orders Security Discounts Placing Orders Placing Your Order Payment Options Payment Authentication Taking Payment You will berefunded using the same payment method originally used to purchase the returned item(s) (unless you have expressly agreed otherwise). You will receive a 20 voucher to spend in-store if your order is above 400 (excluding the delivery charges) when you collect your order from your nominated store - discover more here There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. Return your online order in a few easy steps. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order. You cannot redeem or earn GAME Reward or GAME Elite Reward points on Dropship Products, and purchases of Dropship Products will not appear in your GAME Reward account or your GAME Elite membership purchase history. You can also use the Returns Form, but you do not have to . In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Suitable for children and teens aged 12 and over. 22 Flannels promo codes and sales to help you save on luxury designer fashion 10% OFF Outlet Specials: Check out the latest Flannels discounts and sales for over 10% off Explore the current. Returning items that have been sent out incorrectly. If you don't have an account you can set one up here. We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. If you have a query about returning goods, please contact Customer Services. Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. Next Day Delivery - next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays). If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps. We sell some Adidas and Reebok products to you directly and where that is the case, these terms will not apply and your contract of sale will be between you and the Seller, in accordance with its terms and conditions. As well as the cookies we use on our website, we use cookies and similar technologies in our emails. If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up. Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone. The Loyalty Scheme is for your personal use only, is non-transferrable and may not be sold. Returns & Refunds Delivery & Collection Orders & Payments Completed Orders Placing Orders Product info My Account Site Policies Contact Us Completed Orders Wrong/Faulty item received We're sorry to hear there are issues with your order. Wareshop2 Limitedregistered address is Unit A, Brook Park East, Shirebrook, NG20 8RY, Company Number: 09870840 and VAT Number: GB 231 5087 33. Completed Orders. The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions. You can update how you want us to contact you under Contact preferences. A dedicated, specialist team will be continually reviewing and, if necessary, adjusting all procedures once we re-open, so please be assured that we are doing all we can to protect you, your families and our in-store team. If sourced from fur farms then the supplier must have a recognised EU accreditation in place that can identify: The accreditation should come from local and national authorities in the country of origin. Thank you for your patience while we put this right. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those. Once you log off, session cookies are deleted. Our Website and App may, from time to time, contain links to and from the websites of third parties or utilise a piece of software or a service which requires your personal information be shared with a third party. If you already have an account, you will be asked to enter your password to log in, or you can choose to continue as a guest without logging in. Our (and the Frasers Group's) suppliers, business partners and sub-contractors. The Selleris obliged under this Directive to offer its Customers free take-back of their WEEE on a like-for-like basis when you buy fromthe Sellera new electrical or electronic product. Our Showroom is open Monday-Friday, 10 AM-7 PM MST. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). If you no longer have the Gift Card used to purchase the returned item(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value. Military discount. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. You can use the full or part balance of your credit note. We have no control over these charges and can't predict their amount. For example, a functionality cookie will remember your username and language preferences next time you visit. If you have any queries or concerns regarding how we use your personal data, please write to Data Protection,Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. We may end the Loyalty Scheme at any time on 3 months' notice. Our professional advisers, including, without limitation, our insurers; Our suppliers, business partners and sub-contractors; Our Direct Supply partners, who will provide certain products/services directly to you and will require your personal data to process and deliver your order (including warehousing, order packing, delivery, returns and general administration); Our Direct Supply middleware providers, who operate the platform through which the order you place on this Website is shared with the relevant Direct Supply partner; and. If you haven't got your order yet, it might be because it is still out for delivery. Can I cancel or make changes to my order? We may use your personal data to send you updates (by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms) about our products and services, including exclusive offers, promotions or new products and services. Your parcel can only be collected within your chosen stores opening hours. The default setting on your web browser is to prohibit cookies, but you may have changed this during the installation process. This allows you to withdraw from the contract of sale, without specifying any reasons, for an additional sixteen (16) days beyond the Withdrawal Period, so a total return period of thirty (30) days (Voluntary Return Period) is given as a contractual right of withdrawal. A complete digital styling service anytime, anywhere. Earn rewards. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. You understand that if you do not keep your contact information up to date, in particular your email address, you may miss out on being informed about the Loyalty Scheme and not be able to access or receive the benefits of the Loyalty Scheme. Please provide a valid proof of purchase. Details of the number of active points required and the type of rewards available to be redeemed can be found in your Loyalty Scheme account that is accessed via the Frasers Plus app or will be available on the Frasers Plus website. 2. We have print at home, paperless and collection options available. Any such promotion will be subject to the terms and conditions issued with that offer promotion. If, for any reason, your Loyalty Scheme account has been closed in the intervening period, the refund for the portion of payment made using Frasers Plus Rewards will be refunded to you in the form of a credit note only. If Marketplace Product(s) shown on the Website contain a (manifest) error such as being incorrectly priced or otherwise incorrectly described or shown. Any personal data about you and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation (including the UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003) and this privacy policy, which sets out what personal data we process when you interact with us and how we use your data in respect of the Frasers Plus Loyalty Programme (the "Loyalty Programme"). FLANNELS Rental is an online service that allows customers to rent clothes and accessories, curated by the FLANNELS buyers from leading designers and brands, for 4, 8, 10 and 20-day periods. We retain CCTV recordings centrally for up to 30 days, and for a longer period if they are relevant to an incident, complaint, investigation or legal proceedings. Category[strictly necessary, performance, functionality, third party]. If you do not have an account, you will be given the opportunity toregisterfor an accountor to continue as a guest. Please check these policies before you submit any information to these websites. 2. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order. We might take a day or two to answer your email. Flannels Fashion, Birmingham. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies: Tier 1: within 30 days of receiving the defective item, you can choose to receive either: The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last. If these are disabled, your experience on our website may be interrupted and you may not be able to use a shopping basket or make payment. You can't buy gift cards using gift cards as a payment option. If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information. Why has my order/item returned to sender? Youll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point. In the event of a Force Majeure Event,the Seller's performance is deemed to be suspended for the period that the Force Majeure Event continues, andthe Sellerwill have an extension of time for performance for the duration of that period. These serve a useful purpose on a pan-European basis where there are different views on levels of acceptability in the matter of bad language, sex and nudity. If you're using a gift card and you don't spend the whole amount, the remaining balance will be stored on that gift card. Where an item is confirmed as faulty, we will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Returned Marketplace Product(s) are inspected by the Adidas Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. If you change your mind and the item is not defective, please return your unwanted item(s) within 28 days of purchase to one of our stores, along with proof of purchase and you will be offered a credit note or exchange. We accept most well known payment methods: The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order. by post to Customer Services, Tymit Ltd, 5 Merchant Square, London W2 1DP. Did you find it helpful? Search. We will retain information regarding your website browsing history for a similar period. Adidas are not liable for any damage resulting from the users incorrect handling of Marketplace Product(s) or not following the washing and maintenance instructions. Gift cards cannot be used as a method of payment for Dropship Products. If you need to return a Dropship Product, you must send this to the relevant returns address set out in the table above. Grab up to 70% off in the Flannels outlet sale. We limit access to your personal data to those who have a genuine business need to access it. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. enter the Frasers Plus Rewards code and PIN, which can be found in your Frasers Plus app, into the gift card text box at the payment stage in the checkout. If you look at your email and notice that there is a 0 in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping. ); and/or. Please check these policies before you provide or submit any personal data to these websites/providers. We will give you the option of reconfirming your order at the correct price or cancelling it. Wewill refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items. Please return items to the following address: Returns will be eligible for refund only, no exchanges are available for this product. For more information, including on how we safeguard your personal information when this occurs, see below: International transfers of your personal data. We cannot guarantee loss or damage to the item during return transit.
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