This page introduces our initiatives to help you reduce, reuse and repair. In November 2021 the Council put an additional 1 million into the repairs service to help tackle the pandemic repairs backlog. You can take some simple steps to reduce condensation, helping to prevent damp and mould. Only council tenants can report a repair online. We will work to the agreed complaints process and address all other issues raised in the agreed timescales. Now that Hackney Council and the Repairs team have access to a live dashboard, they can monitor real-time service performance and continue to iterate it. People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. If the repair requires extra work or scaffolding then the repair timescales do not apply. Please contact the Repairs Department on 020 8356 3691 regarding required repairs" If you detect a leak you should contact our repairs centre on 0208 356 3691. Continuous improvement is an essential process in delivering and maintaining quality digital products and services. This scheme is delivered in partnership with Hackney Fixers. Repairs Hub. We support Baroness Doreen Lawrence in her aim to make Stephen Lawrence Day a reflective and learning experience. @NHSHomerton. @hackneycouncil. Leeds, LS2 7EW Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. Ferris is available on the, 18 March 2023, 11 am to 3 pm Woodberry Down Community Primary School, Woodberry Grove, Woodberry Down, N4 1SY, 17 June 2023, 11 am to 3 pm Shacklewell Primary School, Shacklewell Row, E8 2EA, 16 September 2023, 11 am to 3 pm Grazebrook Primary School, Lordship Rd, N16 0QP, 25 November 2023, 11 am to 3 pm Thomas Fairchild School, Forston St, N1 7HA, 16 March 2024, 11 am to 3 pm Woodberry Down Community Primary School, Woodberry Grove, Woodberry Down, N4 1SY, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone). 36-38 The Calls Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. You can only swap if you have dropped items during the drop period. Our annual Toy Gift Appeal is running from 3 to 24 January 2023. We want to learn from our mistakes and so we can prevent similar problems in the future. We spoke with users, both residents of the borough and the Hackney Repairs Team, to understand their experiences of using and working Report a Repair. It also allows them to book appointment slots for more simple repairs at a time that suits them. Really enjoyed my time at ahacknwy Council, and it was sad to leave. Hackney Council. We are collecting warm coats to give to residents in need. An officer will be asked to respond to the matters raised and their decision will be final. We worked with Hackney Council to reduce the burden of calls to their housing repairs call centre and provide a better user experience for residents. The Council has apologised for the accumulation of the repairs which developed as it was only able to provide emergency repairs across its properties during periods throughout the pandemic. Between last July - when Covid restrictions were eased - and this January, 61% of tenants said they were very or fairly satisfied with the repair work undertaken. At this stage the complaint is investigated by a team independent of the service you complained about who form part of the Chief Executives Office, or an appointee. Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. Thats fewer calls, more resident booked appointments and less pressure on the call centre. Please sign in with your Hackney email account. By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. Contact us to find out more. The overall customer satisfaction with how the Council handles repairs calls was 70.3% for the period July 2021 to July 2022. if your complaint covers more than one issue there may be a need to handle them as separate complaints. Find jobs Company Reviews Find salaries Hackney Council on Twitter: "We will be operating an emergency only repairs service from 24 Dec to 3 Jan. Our repairs contact centre will be open on 28, 29, 30 Dec. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. And even better, every repair reported that didnt require a call since the changes went live has been reported correctly. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. Tel:0300 111 3000 Mould is a living organism and must be killed to remove it. In June 2022 the Council received 14,000 calls relating to repairs. so residents can report the repairs they need on their homes, online 24/7. Business Analysis and Complaints Team Address Hackney Town Hall Mare Street Hackney E8 1EA Telephone 020 8356 3770 Email complaints@hackney.gov.uk Opening times Mon to Fri: 9am - 5pm - is an enhanced version of the system that was in place before the cyberattack. What's happening? Please contact your manager if you have issues signing in. In next years budget we will be sustaining this level of new investment to improve repairs and tackle damp and mould in our own homes. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. An appropriate officer from the service area will investigate the complaint fully, the service will reply to your complaint in writing within 10 working days or the amended timeframe we previously discussed with you. Once you give us your clothes we will categorise them and give you tokens in return. This only appears at ground level and is usually seen by a damp patch above the skirting board, penetrating damp is generally caused by a problem with the building, allowing rain water to penetrate through into the home. If you have any issues with Repairs Hub, . Thanks to the additional resources we have brought in and the commitment of our teams we are on course to have undertaken all the outstanding repairs by July. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. 6617101. Anyone wanting to report a repair or find out how their request is progressing should call020 8356 3691(Mon-Fri 8am-7pm; Sat 9am-1pm). Our existing and new staff have worked hard to tackle the backlog caused by the pandemic and I thank them for their efforts. Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education. Anything you once valued or will be valued by someone else. To view the Capital Update Report to Cabinet, visit: https://hackney.moderngov.co.uk/documents/s83154/April%202023%20Capital%20Update%20Property%20Disposals%20Acquisitions%20Report.pdf. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Job applicants have no right of appeal against the outcome of any stage of the Councils recruitment process or in relation to any other employment matter. Join this fun-filled, family-friendly day full of workshops, eateries, stalls, activities, demonstrations and more. Hackney Council-managed homes those of any other social landlord private rented homes This includes: inspecting all reports of damp and mould within five working days setting up a dedicated. Around half of. 1m will be also dedicated over the next three years to making sure paths in parks are up to scratch - ensuring that the boroughs parks remain accessible to all. They can book appointments for simple repairs themselves at times that suit them. You can report emergency repairs 24 hours, 7 days a week. When we started working with Hackney, the vast majority of repairs were reported by phone. If your school is open, its important that you still send your child to attend. This is to make sure that there is no danger to residents or serious damage to property. View map, The Lighthouse Uprising Community Club- A street party to showcase and celebrate the 75th Anniversary of Windrush, including music, poetry, dance, food, a puppet show and a fashion show. Weve teamed up with Plastic Free Hackney to run sessions targeting residents on a low income to help them ditch single-use plastic products and make their own low-cost and plastic free cleaning and toiletries products. While there is still work to do, the clearing of the pandemic backlog, while improving resident satisfaction, is an important marker in delivering on our ambitions and meeting the needs of our residents. Thats a 25% decrease in the number of calls required and makes up the majority of repairs being reported. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. As a tenancy and leasehold office your main role is customer service, you answer calls from tenants and book repairs in with them, occasionally helping with emergencies (which happen more in . Anyone wanting to report a repair or find out how their request is progressing should call 020 8356 3691 (Mon-Fri 8am-7pm; Sat 9am-1pm). Allows operatives to sign in to a "mobile working" view, see upcoming jobs and complete them. We categorise all repairs into four priorities. Therefore, our complaints procedure cant deal with such matters. We tell you the priority of your repair when you report it. Our partner charity, TRAID, offers a free home collection service for unwanted clothes. The donation period for March 2023 is between 1 and 29 March 2023. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. Now over 55% users of the service are able to book straightforward repairs and appointments online, 24/7 . Your school will let you know directly if affected. Sign in Sign in with Google. St Leonards still provides many much valued community health services and there are currently plans in place to improve the condition of its buildings. Coffee and hot drinks are free if you bring your own mug. The Dextrous Web Ltd, trading as dxw. Emergency Out of Hours Repairs - Telephone: 0208 356 3691, Emergency In Hours Repairs - Telephone: 0208 356 3691. Clothes and accessories and shoes must be clean, wearable and undamaged. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. This process can be a continuous cycle. Its easy and inexpensive and compost can be used in gardens and green spaces to improves soils condition. The time came.for me to focus on progression and not just job comforts. It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. Your Service Charge Number is nine digits long beginning with either 228, 229 or 299 a. Sign in Sign in with Google. 84 reviews from Hackney Council employees about Hackney Council culture, salaries, benefits, work-life balance, management, job security, and more. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. As part of this we have made a commitment that plumber will visit all leaks reported in our council homes across the borough by at least the end of the following day. Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. Learn more about support announced by us, the Government and others, Get help if you're struggling with finances, need help or advice with the benefits system, or even facing homelessness, This is where you can find local organisations offering support, advice and activities, Sign up now for our email newsletter so you can read the latest updates and news from Hackney services, Hackney residents are welcome to attend most council meetings to have their say, Check which councillor covers your area and view their surgery times. directing more of our housing budgets into underpinning our work to combat damp and mould for our council homes we are already investing an extra 1m which includes expanding our repairs service to provide a swift, more focused response. Below is a list of services where items such as furniture, small appliances and other household items can be reused: Dalston Library of Things isa social enterprise that helps people save money and reduce waste by affordably renting out useful items like drills, sound systems and sewing machines from local spaces and by helping neighbours share practical skills. It sets out the challenge for all institutions to focus on what needs to change in their systems, structures and culture. Hoxton Trust- A festival of music, dance, art, games and food, centred on bringing together the diverse communities of Hackney through a celebration of the 75th anniversary, featuring a live set by Grand Union Orchestra. The Council consulted on proposals for each play area in 2022, with over 800 people having their say on plans for the play areas. You can find the latest information about which schools are affected, where and when we know them, on the Hackney Councils website, at education.hackney.gov.uk/school-closures. Join Loanhood for one-to-one guidance. Rolling drop and swap you will be able to drop and swap all day, so from 11am to 3.30pm you can drop and swap your items. The event is free to attend and open to all. Email:info@housing-ombudsman.org.uk, English language requirement (fluency duty), What happens if you aren't satisfied with the response at the review stage, annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice, The Local Government and Social Care Ombudsman (LGSCO), what you think the Council should do to put things right, the date the problem youre complaining about occurred or you became aware of it, when you raise an issue well check to see if we can handle it as a complaint. Send an email to privatesectorhousing@hackney.gov.uk with information or call 0208 356 4866 and we can investigate and work with you to get the issue resolved. View map. Advice on energy-saving and sustainable living, Book a free collection of unwanted clothes direct from your door, Date and time: 22 April 2023, 11.30am to 3.30pm, Date and time: 2 July 2023, 11am to 3.30pm, Date and time: 21 October 2023, 11.30am to 4pm, free Dr.Bike session first come, first serve, womens, mens, and childrens clothes, accessories, and footwear, 2 x token preloved over 50 RRP and in great condition, Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. We have target times to carry out any repairs that we are responsible for. Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. They will also be able to select a time for a member of our repairs team to visit their home to either carry out the repair or investigate what steps are needed to fix the issue. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. We know that going forward we have a big job to restore the trust of our tenants in the service we deliver and we are committed to doing just that. Hackney . ". The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. Philip Glanville was elected Mayor of Hackney in September 2016, becoming the borough's second directly elected Mayor. We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. Items are assessed and categorised based on recommended retail price (RRP) and condition. Hackney Council is celebrating the 75th anniversary and the incredible contribution of the Windrush Generation in shaping the future of Britain, through a series of events, activities, exhibitions, workshops throughout the year. You can donate at the following locations: We are hosting our annual Sustainability Day at Hackney Town Hall, and Hackney Service Centre on Sunday, 2 July, from 11am to 4pm. investing a further 400,000 on more environmental health officers to help those in the private rented sector secure the repairs needed to ensure their homes are safe and free from damp and mould, ensuring that all our housing officers out and about across the borough are fully aware of the signs of damp and mould and how to ensure it is properly reported, wipe down surfaces where moisture settles, when cooking, bathing or washing and drying clothes, close kitchen and bathroom doors to prevent steam going into colder rooms, even after you have finished, cover fish tanks to stop the water evaporating into the air, try not to dry clothes directly on radiators as this can produce extra moisture, avoid using paraffin or portable gas heaters as these add moisture to the air, open windows or vents for a while each day, when cooking or washing, open windows a small amount or leave extractor fans on as they help to remove moisture, its important not to remove fuses from any extractor fans installed in your home, where drying clothes inside is necessary, its best to do so in a small room with windows open, doors closed and any extractor fans turned on, its important not to block air vents as these are needed to ensure appliances work effectively and safely, blocking air vents is likely to increase moisture and can increase the risk of carbon monoxide in the home, allow air to circulate around furniture and in cupboards to avoid mould build up you can do this by making sure cupboards and wardrobes arent overfilled and there is space between the furniture and the wall, draught proofing will keep your home warmer and help reduce fuel bills, when the property is warmer, condensation is less likely to form, maintain a low heat when the weather is cold or wet this is more effective than short bursts of high heat, the recommended room temperature for heating your home is 18 degrees and 21 degrees for older residents, households with children under five and anyone with health conditions that make them vulnerable to the cold, its important to avoid draught proofing rooms where there is condensation or mould growth; rooms where there is a gas cooker or a fuel-burning heater, for example a gas fire and windows in the bathroom or kitchen, if you dont have heating in every room then open doors to these rooms and let the air circulate, mould spray can be purchased from most supermarkets and hardware shops, when using any mould spray, follow the manufacturers instructions and check that it carries a Health and Safety Executive approved number, try to avoid disturbing mould by brushing or vacuuming because this can increase the risk of breathing problems, treat any mould you may already have in your home then do what you can to reduce condensation. For more information, please visit: www.lovehackney.uk/windrush-generations-festival. VHS tapes, CDs and DVDs, large furniture including mattresses and white goods wont be accepted. London, N1 9NW There is nothing poorly defined or political about it as a concept and we cannot let another generation down by ignoring or dismissing it. dxw Workshops: Story Mapping with Leanne Coker, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. 1 King's Cross Bridge This scheme is delivered in partnership with Forest Recycling Project. Contact them as soon as possible so they can arrange a visit. Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. Items that arent suitable for donations can be recycled and made into new items, such as padding for chairs and car seats or industrial blankets. This became Hackney council's first digital service to successfully pass the Local Government Digital Service Standard assessment. Please phone their new number 020 8510 7176 to book an appointment. For this I am truly sorry. We value your comments and suggestions to help us provide better services. There is a reusable nappy community that organises events and provides support. Beta This is a new service - your feedback will help us to improve it. As part of its efforts to clear the backlog the Council invested an additional 1 million into its repair service to recruit more staff to carry out the range of repair work needed more quickly, as well as call centre staff to provide tenants a more responsive service when calling with repair issues. The charitable arm of Celtic FC, the Foundation have now operated consistently since 2013 in various parts of London, but principally centred on the East End of the city.Anyone who would like more information on Celtic FC Foundation projects in London, please contactcfcfoundation@celticfc.co.ukENDSAbout Celtic FC FoundationCeltic FC was formed in 1887 by an Irish Marist Brother, Brother Walfrid, to raise funds and food for the poor and the needy in the East End of Glasgow. Around 85,000 litres of rain falls on the average house roof every year. Working together, Hackney and dxw developed the Report a Repair service from alpha to a simple beta that was made available to residents at the end of February. London WC2B 4HN In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. Residents at 355 Queensbridge Road a 19-storey block of flats in Hackney had raised a number of window repairs issues with Hackney Council through the Tenant Management Organisation that manages repairs in the block.
Is Milkfish High In Uric Acid, How To Change Number Format In Power Bi Visualization, Articles H