For any questions and answers about wheelie bin weight limits, sizes, locks, and anything else read our bin FAQ guide. Disability Croydon run a place called Ourspace at 50 High St Croydon. But that is not the whole story. Email [emailprotected] or call 01904 207 120 and one of our friendly, expert, and UK-based customer care team will be more than happy to help with your waste collection queries. Rare sighting: around 1,000 bins have vanished from Croydon's streets in less than three years Around 1,000 bins have been vanished from Croydon's streets since 2018, according to official council figures provided through a Freedom of Information request. For example SW1A 2AA. Explore our bins to see all available bins and information about what types and amounts of waste they can hold. Collections will commence on the next scheduled collection day following delivery of your bin. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. email address for service is [2][email address]. If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page. Garden waste will be collected fortnightly on your allocated day (although this may change due to Public/Bank Holidays or exceptional circumstances). 6.11. A Hooker made this Freedom of Information request to Croydon Borough Council They had changed the scheduled day without notice and only placed this on their website. We don't know whether the most recent response to this request contains information or not if you are, Croydon Council, Croydon Council has admitted that it has been running a sub-standard public contact service for years. This is nothing to do with a drive to reduce the amount of paper recycling going straight into the furnaces of the Beddington incinerator. acceptable response and. This email contains proprietary confidential information some or all of Veolia has been known to fire employees after specific complaints. Can you provide an update on when I can expect to receive the data requested please? Please use this web site address to view the council's e-mail disclaimer - Contact us | Croydon Council Home Contact us Contact us Contact us Get in touch with us online, by phone or in person. from the Bigbelly, Bin "Fullness" reading at time of collection (if available). Croydon CR0 1EA, -----Original Message----- Please notify following information: Please can you provide an output in Excel format of all collections made To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon The council announcement said, Online waste services such as checking bin collection days or reporting a missed collection, as well as other useful information, are now directly available in one place through the Croydon Council website.. provided additional information in answer to the issues raised in your Your donations keep this site and others like it running. Scalding: dont you dare try to report a missed collection if youve been found guilty of any of these heinous crimes all part of the effort to get residents to pre-sort waste before it heads to the Beddington incinerator. Where the Council has damaged the bin(s) during the collection of garden waste, please contact the Council as soon as possible to arrange repair/replacement. the following: Thank you for your response to my FOI request from 2nd August, and the the right to apply directly to the Information Commissioner for a Conditions apply so please contact . We collect all types of waste in Croydon. All notices under these Terms and Conditions shall be addressed to the most recent address, email address or fax number notified to the other party. Maybe presented prelim findings to their peers and got approval overall to go ahead. 6.11. all of the information you have requested. Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections on May 02, 2023 05:24. Its quick and easy to organise commercial waste collection for your business. Please use this web site address to view the council's e-mail disclaimer - http://www.croydon.gov.uk/email-disclaimer. We are responsible for the cleaning of over 2,678 streets in Croydon. The Information Commissioner can be contacted at: Help us protect your right to hold public authorities to account. Perhaps the one we got was the best in the circumstance. Duty of care certificates are a legal requirement and licensed waste carriers can complete them for free so you should never be charged for one. Our local crews mean you get the benefits of specialised local knowledge. Sadly having had to have an inordinate amount of contacts with the Council I could say this is my experience and be able to substantiate that with a wealth of evidence also. 7th Floor Zone C The bin(s) remains the property of the Council at all times. Change), You are commenting using your Facebook account. The 2022 rubbish calendar was the last hard-copy version that residents in Croydon will be receiving for a very long while. (Whomever did the task on expelling Pelling has a lot to answer for, flickers across the mind). Croydon Croydon bin collection targets missed 3 months in a row and rubbish is piling up Documents show that missed bin collections have been well over council targets News By Tara O'Connor Local Democracy Reporter 16:46, 25 JAN 2022 Updated 17:29, 26 JAN 2022 Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description After creating a waste management plan for your business, our collections will be reliable and regular. No failure or delay on the part of either the Council or the Resident(s) to exercise any right, power or privilege under these Terms and Conditions shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude, any other or further exercise of any other right, power or privilege. The Contractor will not collect garden waste contained in any other bin(s). Contact us today if you want to change your waste collections. You can only report a missed collection after 6pm on collection day and up to two days after your collection day. Installation date One of them recently died on the jobVeolia binman dies in Thornton Heath during hottest day of the year. Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. Subject: Re: Information request (ref: 3811601), ------------------------------------------------------------------- One has to question their priorities when it comes to making cuts. Bin Location (Lat / Long coordinates) At least until their is a decent integrated system that caters to all requirements within reason. Many times we never really know which is which but as always the Executive Body is where the buck stops. From the completion of delivery, the bin(s) will be the responsibility of the resident. Please collect tomorrow ASAP Bin has been left in Normal Collection place. 1.4 Accountability 14.1. The charge is for the provision of the Service and not the size of the bin used, or the amount of waste produced. To arrange low cost waste collections call 0800 211 83 90. If your household runs out, top-up liner packs are available at Council's Realm and Croydon Customer Service Centres. I have now concluded this review and I am able to reply as follows. Legal team, Internal review acknowledgement letter Hooker.docx, 282K (05798215). --------------------------------------------------------------------------, DearA Hooker 3.7. In the event that one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions shall be deemed severed from the reminder of these Terms and Conditions (which shall remain valid and enforceable). Find out moreabout them in our guide to waste transfer notes. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Actors achieving greatness in a Coulsdon wooded glade, Council sticks much-criticised My Account system in the bin, check your bin collection days and download your bin collection calendar, report damaged or missing bins or request an additional recycling container/bin removal, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. In the event of the bin being lost, stolen or damaged you may be required to pay to the Council the costs of the equivalent replacement bin(s) and its delivery unless the Council has damaged the bin(s) during collection. We are dealing with yourrequestunder theFreedom of Information Act If you are not the intended recipient, an addressing or transmission error In your request for an Internal Review dated, 10 November 2021, you stated 6.2. Croydon introduces it to the borough in 2018 Residents across Croydon have been united in their anger and frustration at the plans of the council, together with waste contractors Veolia, to QUADRUPLE the number of wheelie bins some households will be expected to accommodate. The fees (Fees) for the Services are set out on the Councils website and will be reviewed annually. What is ISO certification and why is it important. Business Waste collects all types of trade waste, from simple bin collections to more complicated waste disposal. Your red lidded rubbish bin is emptied weekly. A Hooker made this Freedom of Information request to Croydon Borough Council A waste audit can highlight where youre producing lots of waste as a starting place to cut down. Bin and gone: after wasting millions on avoiding contact with the public, the council is finally adjusting its reporting system. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Whether your business is located in one of Croydons major shopping centres, or one of the nearby business parks, our local teams can fulfil your collection needs. We will inform you if this is Our lawyers and I hope they will remember us and give us a print out or we will have a difficult time figuring out what day by put our rubbish out. To arrange low cost waste collections call 0800 211 83 90. Theres no fundamental changes to the pattern of the fortnightly collection cycles, though the first weekend in May on the calendar carries a big, black asterisk, as the council nor its rubbish contractors, Veolia, have yet worked out when to put the bins out on a coronation bank holiday. You grant the Council the right (and the Contractor when authorised by the Council) to remove the bin(s) from your property in the event of withdrawal of the Service or contamination of the material. Bin must be left out to the front of the address to allow collection to take place. following information: Please can you provide an output in Excel format of all collections made View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 As well as helping your business reduce its environmental waste impact, our recycling services will help your company avoid paying high landfill taxes. Frankly I would be hard pressed to tell the difference of a full service offered by the Council and a minimum service . The council says that these services will be moved to the main webpages later this summer, at which point residents will be able to request these services through the website and manage any changes through links in their confirmation emails. In Croydon we are currently recycling 40%. Get a fast FREE quote for your waste 0800 211 83 90. You can help the crews by labelling your bins with your house number. of Sustainable Communities, Regeneration & Economic Recovery, who has Simple steps to reduce waste include efficient purchasing, buying reusable products, and recycling as much as possible. Existing customers: We sent you an email on Wednesday 9 November explaining how to manage your service going forward. Croydon CR0 1EA. Floor 7, Zone C Donate and support our work. (05798215). Existing customers Or you could. If you need a printed copy for your home and dont have access to a computer, our library staff are able to help you get one sorted and printed at any of our branches.. There are more than 20,000 management standards, but the two weve achieved provide the following benefits: BusinessWaste.co.uk and Business Waste are trade marked. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. 7.9. mySociety Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. If it's been more than 2 days, you can either wait for your next collection day or take the waste to a household waste and recycling centre. However, what you have sent me is just the asset register of the bins. If you didnt receive an email, please check your spam or junk folder. Download email address for service is [2][email address]. send you a fee notice and we will require you to pay the fee before under theEnvironmental Information Regulations 2004. About the garden waste collection service Customers will be notified in advance when the next annual payment is expected. However, this is not the data that I have asked for. 6.6. Please see clause 6.4. for further details. 10.5. And they say, As part of its ongoing drive to improve customer service and ensure all residents are treated with respect, the council is also investing in upgrading its telephone systems and reviewing its online support, to make it quicker and easier for residents to get in touch.. For example SW1A 2AA Find a postcode on Royal Mail's postcode finder What you need to know. We couldnt load the mail server logs for this message. 1.6 Honesty If you order an additional bin after your original subscription period begins, the subscription start date for the additional bin will be the same as that for the original. Thank you for your request for information that was received on2 August By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, Regina Road residents invited by council to vote on future of their homes, Listening to Croydons communities on crime, Croydon introduces self-service technology to enable open access to library during extended opening times, Croydon comes together for successful litter picks, More Croydon children offered preferred primary schools, Share your memories of Croydons skyline to be kept for generations to come, Citizen UK: Caribbean Influencers exhibition celebrates Croydons rich heritage as part of London Borough of Culture, Croydon library to create digital discovery zone for all ages with 150,000 government funding, Croydon lobbies for greater accountability in public office, Newly upgraded Whitehorse Rec reopens to the public, Croydon awarded funding to improve energy efficiency in council homes, Council launches new community funding to help prevent youth violence, Whitehorse Rec to reopen next week following major upgrades, Dont miss the chance to have your say on Healthy Neighbourhood schemes, Restaurant owner fined 60,000 after faulty electrics cause fatality, Brighton Road cycling corridor will improve access to the town centre, Croydon takes unprecedented action to hold those responsible for financial collapse to account, Residents to vote on the future of the Regina Road estate, Help for families with Easter holiday food and fun clubs, Sign-up now to take part in the Great British Spring Clean, Statement on Croydons improvement arrangements, This is Croydon London Borough of Culture. 10.6. 6.10. The eleven most recent culprits, prosecuted earlier this year, were forced to pay a total of 9,414 in fines and court fees. Click here to find out when your bin collection day is. Information about collection days will be available on the Councils website. Croydon Borough Council, Slattery, Mary, 17.2. I note that it is now 5 weeks later, and have not had any update to this request. The contract price has been squeezed to pay for social services and crew members are working to very tight timetables. After the free bins arrive at your chosen location, fill them up with the agreed waste type. Internal Review of the Councils response to your request for information, For decades its been in an almost constant state of growth, and that process shows no sign of slowing following the introduction of the Croydon Vision 2020 urban planning initiative. Holders of public office should act and take decisions in an open and transparent manner. The council has announced that it is abandoning the requirement for residents to sign-up for its deeply flawed My Account system, which until this month it insisted that members of the public must use to report any missed bin collections by Veolia. I had heard that they have cut all the funding for some of the Disability charities and severely cut funding to others. support colleagues may be working from different locations. Find out how to start or renew a garden waste collection. Any reports of missed collection reported outside of these times will not be collected. Business Wastes recycling service processes all kinds of recycling, including cardboard, plastic, paper, glass, wood, biomass, garden waste, soil, scrap metal and WEEE (electrical waste such as appliances). Download Should you have any difficulties with reading the spreadsheet kindly There probably were a number of options that could have been considered and would have improved the situation I suspect though that many of those would be impractical at this stage. You must also cancel the Service if you will no longer be a resident in an eligible property within the London Borough of Croydon. How we collect your garden waste. (a) when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient; or otherwise at the commencement of the next business hours; (b) when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated; (c) on the fifth business day following mailing, if mailed by national ordinary mail; or. Once we have collected your waste, our team will divide it into recyclable and non-recyclable. If the bin(s) is/are contaminated with materials that are not accepted in the garden waste Service, it is your responsibility to remove the contamination before the next scheduled collection. Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. I note that it is now 5 weeks later, and have not had any update to this request. I look forward to your response and hope that you can provide the data. We are making it easy for residents to get their bin calendars online this year. from the Bigbelly, Bin "Fullness" reading at time of collection (if available). I would ask that the team and executive person responsible get a big pat on the back and if possible second them to tackle a few more of those perfectly legal sordid protocols. Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. 3.3. 3.12. They should not act or take decisions in order to gain financial or other material benefits for themselves, their family, or their friends. There are three ways to report the missed collection of a rubbish or recycling bin. the following: Thank you for your response to my FOI request from 2nd August, and the Download and a limited company (03277032). 1.1 Selflessness Please find attached our response to your request. There is a link at the bottom of the page to book bulky waste or assisted waste removal or report crew related issues. Information should not be withheld from the public unless there are clear and lawful reasons for so doing. your request as you believed that you had not been provided with the This administration shows little care for vulnerable people, be it in this matter or the callous decision to take away the jobs of people with learning difficulties at Cherry Orchard Garden Centre. We are responsible for emptying the bins of the 139,000 households in the borough and for street cleansing. Commercial and trade waste has been a perennial problem. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. 2.4. However, this is not the data that I have asked for. If on arrival it is deemed that your property does not meet the requirements of an eligible property ie: Health and Safety Issues or other anomalies) the bin(s) will not be delivered. 15.2. Occasionally the Contractors delivery to you may be affected by a Clause 13 event. and if anyexemptions apply to some or all of the information then we The latest changes, announced last week, were put in train well before the May local elections, although that has not stopped Jason Perry, Croydons part-time Mayor, from trying to claim credit for the upgrade. contact me by phone. The Council shall use reasonable care and skill in its performance of the Services and shall ensure compliance with any and all relevant codes of practice. The most recent council Cabinet meeting was advised by the head of the external Improvement Board that it will in future be a minimal council. the case and advise you of your rights to appeal this decision. I can confirm that we are considering your concerns and we will aim to The councils contact centre remains available for residents who have difficulty accessing online services or who require further support, the council says; the contact centre is closed all weekend, and has been operating reduced service hours for several years, even before covid. Any email received Croydon Council bins, or second full suite of bins. We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. Log into your Croydon Council account or set one up. Donate and support our work. Minimal = of a minimum amount, quantity, or degree. All public office-holders are both servants of the public and stewards of public resources. giving feedback 2.3. Change). There are many ways to reduce the amount of waste we produce as individuals and businesses. I attach above a spreadsheet showing the information you have requested. Before you make a complaint about particular crew members, please stop to think about what it might mean for that person. Should you have any difficulties with reading the spreadsheet kindly We cover all business sectors with regular and reliable collections. 5.1. Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. Yours sincerely, Croydon Borough Council, Download a zip file of all correspondence. We work with all our customers to ensure your waste is always collected on time when its suitable for you and the licensed waste carrier. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. 10.1. 1.7 Leadership privacy legislation. Download 1.5 Openness Where is the equality there ? Whatever the position with reporting missed collections which is often a fruitless exercise, Veolia are simply abysmal at what they do. We have chased the service for the requested information and hope to be in a position to respond to your request soon. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Yes, of course. You shall keep the bin(s) safe and secure. And as for the Tory Mayor: Its important that we make core council services accessible for our residents and Im pleased that we have already seen an increase in residents taking advantage of these online services, said Perry, who has done nothing to extend the hours of service of the councils contact centre. We don't know whether the most recent response to this request contains information or not if you are, Croydon Council, No Tag left on Bin Handel saying why?? View as HTML. The council has wasted millions of pounds in its efforts to keep residents at arm's length and avoid any direct contact with Council Tax-payers by moving their reporting function online, using My Account and the expensive and needlessly commissioned Croydon CrapApp, which has never had a reporting category for missed bin collections (handy for contractors Veolia when it comes to manipulating .
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