Cookie Notice Here is how I handled each of my Poshmark return cases: Poshmark has this one phrase they use whenever a case is closed in the buyers favor: Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. Reselling on Pos. Since the package is trackable - doesnt the tracking number act as a return address of sorts since the package can be located by usps and they can look it up in their records and see what post office it departed from ? One of the best tips for selling on Poshmark is to open a P.O. and our A P.O. r/poshmark 2 yr. ago. Thank you. On the web Cookie Notice Because the dress was not in pristine condition, I included a close-up photo of it, a photo with the tag on the dress, and ensured that the description clearly stated this issue. The buyer was very aggravated. To change your shipping or return address, click on Change' next to your address. Abigail Abesamis Demarest is a contributing writer for Insider based in New York. When taking pictures of your listings, take measurements also, then show pictures and mention them in your descriptions. But if not, just accept it and learn from it. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | . 3. If a case opens, address Poshmark, and not the buyer. Couldnt I just put down the address of the post office ? Whats the length of the dress, is it mini or midi? Hide full review Helpful? "Not matching the description" can include receiving the wrong item, a damaged item, a fake item when you ordered from an authentic source, and more. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Had I actually listed medium/large in the description itself, it may have helped my case. If you list an item with flaws, and fail to show pictures of it, or even mention it in the description, then a buyer has every right to open a case against you on Poshmark. Would this hurt my sales? When you get your item back, check it thoroughly to make sure it is in the condition it was shipped. No matter the reason, its always frustrating! And continue to discuss with Poshmark support, and show your pictures or descriptions to back up your claim. Archived post. Sellers are given a chance to respond. Poshmark isn't going to do shit unless enough people complain. They first stated that the sweater was worn more than I had stated, as it didnt fit right. So well talk about what to do to avoid cases being opened against you on Poshmark. They also won't refund an item that you just don't want anymore. If Poshmark denies the return, the sale will close and the funds will release to the seller. Also, encourage buyers to ask questions about your listings, and reply to them promptly. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Maybe I'm a little embarrassed someone I know IRL would find out I'm selling my clothes? Box stands for Post Office box. Now you have pictures of your listing, the next step is to describe the product, and back them up with the pictures. Then check the pictures of the listing, and your description to see if you missed anything. Read on for more information about Poshmark's return policy, and how to initiate a return on Poshmark online or through the mobile app. Once you have this out of the way, buyers wont have to ask you for measurements or return your product because of inaccurate measurements or fit. How Much I Have Made So Far Blog Income Report, September/October 2021 Blog Income Report $714.34, How To Sell On Facebook Marketplace | How It Works. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. For more information, please see our I have reviewed the listing, and agree with their findings. So when a buyer reads the description, they can refer to the pictures, and understand exactly what youre talking about. New comments cannot be posted and votes cannot be cast. On the web. They mentioned the policy of asking the buyer to describe the issue and sending photos. She loves a good glazed donut and nerdy deep dives into the science of food and how it's made. Now after one or two Poshmark returns, youd want to make sure it doesnt happen anymore. Sorry for the newbie questions ! Some sellers might misrepresent an item or hide its flaws. Before responding to the case, make sure to read the reason why the buyer wants a refund. How To Bundle On Mercari (With Pics) And Sell More, How To Sell On Mercari: How Mercari Works For Sellers, 23 Money-Saving Tips For Living On A Budget Without Feeling Poor, 9 Healthy Lifestyle Habits To Live A Happy Life, 12 Craft Business Ideas: Things To Make And Sell From Home, Black picture #3 shows actual color (if thats the case), Like-new condition or worn once or a handful of times, Only flaw is a slight scratch on the toes, see picture #4. Out of these three, one buyer won, and the other two cancelled their cases and kept the items. I dont personally own a tag machine. I never contact the buyer directly, nor address them directly in the case chat: Hi Poshmark Team, Im sorry to hear that the buyer is dissatisfied with their purchase. For more information, please see our Honestly though, I don't really want to be found. Select Done. Learn how your comment data is processed. Cookie Notice Select a reason that best matches your reason for the return. While Poshmark's digital marketplace is safe, secure, and private, there is always some risk involved in buying online. In this case, I chose to direct my questioning to the buyer. NOW WATCH: What happens when you sleep in your contacts, What is Poshmark? Support Center What other tips do you have for return cases? Box. They can even say they were deceived. The only thing I could do was maintain my position that I sold the sweater in the condition that was stated. There are people who have said they remove it but you are taking a risk of it not getting to your buyer and possibly not being returned to you. Select Edit to edit an address or select Add Address to enter a new address. Youre on the platform to sell and make money, remember to take enough pictures, describe your items thoroughly, and youd hardly have cases open against you. Open the Poshmark app for Android or iOS. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was floored. Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, and electronics. You can also reach out to the seller for additional details, measurements, or photos if needed. She stated that it was obvious that the dress had been worn, washed and the tag had been reattached. Any other new and upcoming apps that may be better for sellers with closets of +300 items? So dont worry about it. To initiate a return and refund, file a claim on the Poshmark website or the app. If you cant give write detailed descriptions of your listing, Google the product and copy the retail description of the product. Apologize to them, and move on. Select your profile picture at the top-right of the page. Just follow the steps below. Click on your profile picture to reveal the dropdown menu. Click on your profile picture to reveal the dropdown menu. The buyer can make a case that you didnt show how new or worn the item is. But don't trust the post office to store return info in their tracking info. Go to your Account Tab (@username). In the last few months, one of the more popular posts on this blog has been I Had a Poshmark Return. New comments cannot be posted and votes cannot be cast. Privacy Policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Not the type that breaks on the way and the item is already getting damaged on the way to the buyer. I've just started to get active on posh selling my old clothes. Its important to handle all cases, no matter the reason with a calm, professional tone. Poshmark listings allow up to twelve pictures, take advantage of it. Don't rely on Poshmark's conversions. Questions? If a buyer is asking for a refund because the item doesnt fit, then mention Poshmarks return policy. I'd just like to stay anonymous. I listed 8 photos in great lighting that showed the condition, every . step 1 Go to your account tab and then tap on 'My Address'. Poshmark notes that a buyer can initiate a return if they don't receive their item, or if the item they received doesn't match the description on Poshmark. Select Done. You dont have to pack the item with tissue paper ad fancy ribbons, which is good but not necessary. Follow This Mommy is Real on WordPress.com. Especially regarding your mailing address. Each of these cases were different, but I always directed my comments towards Poshmark and kept my responses based on fact. As a seller, we feel provoked to act out against a statement like this. Improve this question. Deny a return. Keyword stuffer, absolute pain in the ass cluttering a brand thread. Select My Addresses. The buyer opened a case not too long after receipt. Select Account Info. Privacy Policy. Share tips and tricks, make new PFFs, and banter about. Press J to jump to the feed. So if a package cannot be delivered, it will be returned back to you, the sender. Tap "Problems/Order Inquiry," then "Order Not as Described.". Press question mark to learn the rest of the keyboard shortcuts I got a small post office box, and it has been worth every penny for the privacy & security it provides for both buying (package holding, no having things sit around on my porch) and selling (no one gets my home address). Yes, stock photos of your listing are great, but without a picture of the actual product, your item may be returned. One thing that I always do is confirm the sale. But you should make sure your shipping box or poly mailer is in great condition. If it is your fault, accept the return and let the buyer get their refund. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. Share. There was nothing else that I could have done to prove that this was a legitimate transaction in my view. Approve a return. for full details. If you are adding or editing an address, you may be prompted to complete our For more information, please see our Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Tumblr (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). The company is headquartered in Redwood City, California, with offices in Canada (Vancouver . If you're going to ship late, let the buyer know there'd be a delay, and they would understand. I can understand the disappointment on the buyers side as well, especially when these things could have been avoided up front. Make sure to read Poshmark policy for whats covered and what isnt, to protect yourself on the reselling platform. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. At that point, the conversation escalated quickly. In two cases, I wrote down the wrong size in the descriptions. 5. Select Done. Upon receipt of the dress, the buyer maintained that I had sold her a used dress because of the label discoloration. And let your pictures show the brand name, size, care instructions and fabric type label, flaws (tears or pilling), etc. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | TikTok | Pinterest: @stylisterikawithak Check out my cruelty-free, plant-based, luxury hair and skincare line: https://www.roxdollcosmetics.com/Follow ROXDOLL Cosmetics on Instagram: https://www.instagram.com/roxdollcosmetics/ re:For my entire reselling playlist, click here:https://www.youtube.com/playlist?list=PL1A9P1C7h4owlgeW_ci8TP_HMLZ7c_CNIso many questions answered in previous videos, with so many new videos coming soon.https://poshmark.com/closet/stylist_erikaSign up for poshmark with my code STYLIST_ERIKA to save $10 on your first order. Go to your account tab and then tap on My Address'. Change your shipping and return address anytime you'd like! But the past few months it seems "item not desicribed" return cases are getting out of hand. Just this week, I sent a wool blend pea coat to a buyer who paid $44. Honestly though, I don't really want to be found. The original listing included a photo of the discolored tag, and described it accordingly. Archived post. So I thought Id talk about Poshmark returns because I had to open a case against a seller recently. Despite the facts that Poshmark does not include dual size option, and that I included a photo of the actual tag, they stated that I didnt accurately represent the sizing. I sincerely apologize for the inconvenience and accept the return. More importantly, I included a screenshot of her response thanking me for the update. If Poshmark verifies your return claim, they'll send you a shipping label you can use to return the item to the seller, and refund your money. Do I need to put a return address on packages that are shipped via flat priority mail ? Read more, Last Updated on February 25, 2023 by Bree Are you wondering what Thredup processing fees are and what you should, Read More Thredup Processing Fees What It Means & What To DoContinue, Last Updated on October 25, 2021 by Bree If you want to know which of these two is a better, Read More ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform?Continue, Last Updated on September 3, 2021 by Bree I started my blog sometime in 2018, and this is my first, Read More How Much I Have Made So Far Blog Income ReportContinue, Last Updated on February 24, 2023 by Bree So I thought it would be nice to share my blog growth, Read More My Blog Growth After Blogging For 1 YearContinue, Last Updated on November 5, 2021 by Bree Whew! I requested for more information, and she provided it. When she's not blogging, you'll find her listening to music or enjoying a good book. New comments cannot be posted and votes cannot be cast. Username etc. For more information, please see our For some reason, she changed her mind before Poshmark even responded and kept the item. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Poshmark recommends carefully reviewing the photos, description, and item condition before making a purchase. As a seller, its in inevitable to have a case. Offering a large selection of over 1,500 items, with new items added daily. When a buyer opens a case, she submits a reason and evidence for the return request. We would like to show you a description here but the site won't allow us. She stated that the odor from the sweater was so offensive that it had to be double packaged and put in a completely closed off room since it was causing her to have a reaction to it. Privacy Policy. My username includes my unique first name and my profile pic is me. Once a buyer gets a notification of shipment, theyre excited and waiting for their new buy. In cases like this, the original listing is absolutely crucial. She stated she confused her shipments and she never intended to buy the item. and our Photos are attached for viewing.. She mentioned it was obviously worn and stained, never washed, and had a very strong, offensive odor. So show your pictures alongside stock photos. Select Order Not as Described. Click the order for the item(s) you wish to return. Poshmark, Inc. Headquarters in Redwood City, CA. A Poshmark employee decides the outcome of the case. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. Tap the order for the item(s) you wish to return. Enter in your new email address. But if a case opens against you, be professional and keep emotions aside and try to resolve it. You can turn off email and push alerts for the parties, at least. One of the Posh Tips we like to share with our sellers is to be extra descriptive in the listing to avoid any possible concerns regarding condition and to best set their buyers expectations.. Hey everybody. However, I disagree with their statement regarding the condition of the dress. Again, it is important to only state facts, and address Poshmark in the case chat .While its never guaranteed that youll win, its best to keep things short and professional. New comments cannot be posted and votes cannot be cast. What is a return address? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Now, lets look at better item descriptions: All Im trying to say is that incomplete descriptions can lead to Poshmark returns, and you can avoid them. Look for things you can use to defend yourself just in case the buyer is being dishonest. The item does seem to [State issue with item]. 23 7 7 bronze . Im toying with the idea of cutting out the return address portion of my package labels, for security purposes. Select Problems/Order Inquiry. Unauthorized use and/or duplication of this material without express and written permission from this sites author and/or owner is strictly prohibited. Ive seen cases where a listing says size medium, and never mentions that it is a junior size, and the buyer receives a shirt or dress they cant fit into. Poshmark return cases take only a few days, or less than a week to resolve. In these situations, the resolution is simple; I direct my response to Poshmark: Poshmark Team, I appreciate that the buyer has brought this to my attention. I do feel like people like to see a real face as a buyer-- at least I do. Cookie Notice And thats what you need to know about Poshmark returns and how to avoid them. Scroll down and go to My Purchases. You will receive a one-time useverification codeto enter on the verification screen. New comments cannot be posted and votes cannot be cast. But for the first time, I had to return a Poshmark purchase. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. c#; asp.net; vb.net; Share. If you feel that you didn't receive what you ordered, you have three days from the day you receive the item to report the problem to Poshmark. I advised in the case chat to Poshmark that it was a dolman type of sweater, and that the fit was boxy and sized as M/L. If there are no issues, the buyer is refunded the money and the seller can relist the item. The size is often on the sole or inner heel area. Go to the Poshmark website, and log into your account. If you choose to do so, it could negatively impact the outcome of the case. The situation escalated and she insisted that I was lying over and over again. We all know you have 5 business days to ship on Poshmark, but it doesnt mean you have to wait until the fifth day to ship. Learning as Im going ! How can poshmark support/customer service side with a buyer who has absolutely no profile activity and clearly damaged the item, over a faithful seller. If you notice any intentional damage or anything untrue, then you can open a case against the buyer too. My username includes my unique first name and my profile pic is me. by otrootra. If not, learn your lessons and make sure it doesnt happen again. Any buyer can open a case to return a recent purchase using the account tab on either the Poshmark app or web version. Is there an option Im missing to pretend they dont exist? You can use stock photos to show the fit of a product, so the buyer has an idea of the style. Having a case opened on Poshmark is essentially a buyer requesting to return an item. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When responding to the case, try as much as you can to be professional. Select Done On the web In it, I included the screenshot of my purchase confirmation. I tried blocking them but the listings still show up. What kind of fit is it? Its difficult to know how Poshmark would have responded here, but its important to show that as a seller, I confirmed the shipment, and followed through on my part of the transaction. Go to the Poshmark website, and log into your account. But if you cant find the product on Google, then youd have to describe it to the best of your knowledge.
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